March 13, 2026 — New York
Sprinklr (NYSE: CXM), the AI-native platform for unified customer experience management, announced it has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms. The recognition, from a Gartner report dated March 9, 2026, highlights Sprinklr’s completeness of vision and ability to execute in providing a unified solution that combines structured, unstructured, solicited and unsolicited customer signals across 30+ channels for actionable insights and activation.
“We’re honored to be recognized again as a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms,” said Sprinklr Chief Product Officer Karthik Suri. “Customers share what matters in countless ways — not just in surveys, but across everyday conversations, reviews, and interactions on a variety of channels. Too often, that feedback becomes fragmented, and the real, human intent gets lost. With our AI-native VoC capabilities, we can unify structured, unstructured, solicited, and unsolicited signals to understand what customers say to brands and about them — and turn those rich insights into actions that help create extraordinary experiences.”
AI-Powered Platform Capabilities
Sprinklr is enhancing its AI-powered Voice of the Customer (VoC) features in 2026 to deliver richer insights, stronger activation and connected workflows. Key elements include broad coverage of VoC data sources, advanced AI analysis for root-cause drivers and prioritized recommendations, and AI-driven conversational feedback that adapts to respondents. Enterprises report improved customer understanding, efficiency and agility via unified data and AI-assisted decisions, per peer reviews.
The platform supports care, marketing, research and social teams, serving over 1,600 enterprises including Microsoft, P&G, Samsung and 59% of the Fortune 100.
MarTech Coverage and Social Buzz
Sprinklr Named a Leader in the 2026 Gartner® Magic Quadrant for Voice of the Customer Platforms drew early attention in MarTech outlets. MarTech Series republished the announcement, emphasizing AI enhancements for customer insights and activation as a key development. It also featured in Solutions Review’s top MarTech news for the week of March 13.
Sprinklr shared the news on X, stating: “We’re happy to announce that Sprinklr has been identified as a Leader in the 2026 @Gartner_inc® Magic Quadrant™ for Voice of the Customer Platforms!” The post linked to a complimentary report excerpt and garnered 167 views.
Access the Report
A complimentary excerpt of the report is available at Sprinklr’s Gartner landing page. Full details appear in the official press release and company newsroom.
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