LINE’s AI Agents Point to Messaging Apps Becoming Sales Channels

March 13, 2026 — Tokyo — LINE Plus, developer of the LINE super-app, launched ActEngine AI, a platform deploying AI agents to automate customer service and sales tasks directly in messaging apps. LINE’s AI agents point to messaging apps becoming sales channels, enabling targeted promotions based on user behavior and purchase history, with the first … Read more

AI Assistants Dominate Global Search: Accounting for 56% of Worldwide Search Volume, Graphite.io Study Reveals

March 14, 2026 — A Graphite.io study published March 13 by CEO Ethan Smith reveals that AI Assistants Dominate Global Search: Accounting for 56% of Worldwide Search Volume, with AI tools generating 45 billion monthly sessions worldwide, equivalent to 56% of global search activity. The analysis, based on web and mobile app data, shows AI … Read more

Zendesk to Acquire Forethought for AI Agent Enhancement in Customer Service

March 11, 2026 — Zendesk announced a definitive agreement to acquire Forethought, an AI startup specializing in autonomous agents for customer service, in a deal valued at over $200 million. The acquisition aims to integrate Forethought’s self-improving AI agents into Zendesk’s Resolution Platform, enabling autonomous handling of over half of voice and chat interactions, including … Read more

AI Assistants Dominate Global Search: New Study Reveals 56% of Worldwide Search Volume from AI Tools like ChatGPT and Gemini

March 14, 2026 — Worldwide A new analysis from Graphite.io reveals that AI assistants now account for 56% of global search volume, generating 45 billion monthly sessions, primarily through mobile apps. The report, authored by Graphite.io CEO Ethan Smith and highlighted in recent coverage including Ignite Visibility’s March 7-13 roundup, shows AI tools like ChatGPT, … Read more

Digi International Unveils AI-Powered One Digi AI Discovery Engine to Transform B2B Solution Search

March 12, 2026 — Digi International unveiled the AI-powered One Digi AI Discovery Engine, a natural language interface designed to unify and accelerate B2B solution discovery across its brands. The tool employs a custom-tuned large language model (LLM) to provide cross-divisional intelligence, delivering curated responses such as monitoring capabilities, datasheets, predictive technical support from indexed … Read more

Most Consumers Use AI, but Few Fully Trust It: Klaviyo Research Reveals Significant Trust Gap for Marketers

March 14, 2026 — A MarTech article published yesterday declares ‘Most consumers use AI, but few fully trust it‘, drawing from new Klaviyo research surveying nearly 8,000 consumers across six countries that shows widespread AI adoption in product discovery alongside a stark trust deficit. The study finds 60% of consumers use AI tools at least … Read more