Zendesk Acquires Forethought for Over $200M to Advance AI Agents in Customer Service
March 11, 2026 — Zendesk announced it has signed a definitive agreement to acquire Forethought, an AI-powered customer service startup specializing in agentic AI agents, in a deal reportedly worth more than $200 million, its largest AI acquisition and seventh in the past 2.5 years. The acquisition aims to accelerate Zendesk’s Resolution Platform with self-improving … Read more